At UTHAN CARPET PRODUCER COMPANY LIMITED, we value the trust you place in us when sharing your personal information. This Privacy Policy outlines how we collect, use, and protect your data in accordance with Indian IT laws and international data protection standards.

1. Information We Collect

We collect information to provide better services to all our clients and partners. This includes:

• Identity Data: Name, business name, and designation.
• Contact Data: Email address, phone numbers, and physical shipping/billing addresses.
• Transaction Data: Details about payments and products (carpets/rugs) purchased from us.
• Technical Data: IP address, browser type, and usage patterns on our website.

2. How We Use Your Information

Your data is processed based on legitimate business interests, including:

• To process and fulfill your carpet orders and export documentation.
• To manage your account and provide customer support.
• To send updates regarding new collections, looms, or company initiatives.
• To comply with legal obligations and export regulations of the Government of India.

3. Data Protection & Security

We implement robust security measures, including SSL encryption and secure server protocols, to protect your data from unauthorized access, alteration, or disclosure. As a producer company, we also ensure that any data shared regarding our artisan network is handled with the highest level of confidentiality and ethical standards.

4. Information Sharing

We do not sell or rent your personal data to third parties. We only share information with:

• Logistics and shipping partners for order delivery.
• Banking and payment gateway partners for secure transactions.
• Government authorities when required for export customs and compliance.

5. Your Rights

You have the right to request access to the personal data we hold about you, request corrections, or ask for the deletion of your data, subject to legal and contractual retention requirements.